Terms and Conditions

Introduction

Welcome to Everlight Stories ("we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our website and services, including the purchase of book printing services. By accessing our website or using our services, you agree to be bound by these Terms. Please read them carefully.

1. Definitions

  • "Customer", "you", "your" refer to the individual or entity using our services.

  • "Services" refers to book printing and related services provided by Everlight Stories. 

  • "Order" refers to a request by you to purchase our services.

2. Use of Services

By using our services, you agree to:

  • Provide accurate and complete information when placing an order.

  • Comply with all applicable laws and regulations.

  • Not use our services for any unlawful or prohibited activities.

3. Orders and Payment

  • All orders are subject to acceptance by us. We reserve the right to refuse any order at our discretion.

  • Prices for our services are listed on our website and are subject to change without notice.

  • Payment must be made in full before we commence printing. We accept online payments through our website and bank transfers, details available on our website.

  • Once an order is placed, you cannot cancel it unless agreed by us in writing.

4. Production and Delivery

  • We will use reasonable efforts to meet delivery dates but do not guarantee them. Delays may occur due to factors beyond our control.

  • Delivery is considered complete when the products are delivered to the specified address.

  • Risk of loss or damage to the products passes to you upon delivery.

5. Customer Content

  • You are responsible for the content you provide for printing, including ensuring that it does not infringe any third-party rights or violate any laws.

  • We do not claim ownership of your content, we only use your content for the solely for the purpose of providing our services.

  • You agree to indemnify us against any claims, damages, or expenses arising from your content.

6. Proofs and Approval

  • We will provide you with proofs for approval before printing. It is your responsibility to review the proofs carefully.

  • Once you approve the proofs, we are not liable for any errors or omissions in the final product.

7. Returns and Refunds

  • Due to the customised nature of our products, we do not offer returns or refunds unless there is a defect in the product caused by us.

  • If you receive a defective product, please contact us within 30 days of delivery. We will, at our discretion, replace, or refund the defective product.

8. Limitation of Liability

  • To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

  • Our total liability to you for any claim arising out of or in connection with our services is limited to the amount you paid us for the order.

9. Intellectual Property

  • All intellectual property rights in our website and services, including designs, text, graphics, and logos, are owned by or licensed to us.

  • You may not use, reproduce, or distribute our intellectual property without our prior written consent.

10. Privacy

  • We collect and use personal information in accordance with our Privacy Policy, which is available on our website.

11. Governing Law

  • These Terms are governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Queensland.

12. Changes to Terms

  • We may update these Terms from time to time. The updated Terms will be posted on our website with the effective date. Your continued use of our services after any changes indicates your acceptance of the new Terms.

13. Contact Us

If you have any questions about these Terms, please contact us at:

Everlight Stories
hello@everlightstories.com.au

61432112252