Privacy Policy

Introduction

Everlight Stories ("we", "our", "us") is committed to protecting the privacy of our customers and users ("you", "your"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Collection of Personal Information

When you choose to use our Service, you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

We may collect personal information from you in various ways, including but not limited to:

  • When you place an order for our book printing services

  • When you communicate with us via email, phone, or through our website

  • When you subscribe to our newsletter or mailing list

  • When you participate in surveys, promotions, or competitions

The types of personal information we collect may include:

  • Name

  • Contact details (email address, phone number, postal address)

  • Payment information

  • Order history and preferences

  • Any other information you provide us

2. Use of Personal Information

We use your personal information for the following purposes:

  • To process and fulfill your orders

  • To communicate with you about your orders and provide customer support

  • To improve our products and services

  • To send you promotional materials, newsletters, and other communications (you can opt out at any time)

  • To conduct market research and analysis

  • To comply with legal and regulatory requirements

3. Disclosure of Personal Information

We may disclose your personal information to:

  • Our employees, contractors, and service providers who assist us in delivering our services

  • Third-party payment processors to facilitate transactions

  • Law enforcement agencies, regulatory authorities, or other third parties as required by law

  • Any other entities as authorized by you

We will not sell, trade, or rent your personal information to third parties for marketing purposes without your consent.

4. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These steps include:

  • Implementing physical, electronic, and managerial procedures to safeguard your information

  • Using secure payment gateways for online transactions

  • Regularly reviewing and updating our security practices

5. Access to and Correction of Personal Information

You have the right to access and correct your personal information held by us. If you wish to access or correct your personal information, please contact us at hello@everlightstories.com.au

We will respond to your request within a reasonable time and take appropriate steps to ensure that the information is accurate, complete, and up-to-date.

6. Cookies and Website Usage

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website and improve its functionality. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

Everlight Stories
hello@everlightstories.com.au
61432112252